I gladly accept returns and exchanges on non-customized items
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.
However, please contact me if there is an issue with a custom order: firstname.lastname@example.org
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellations for non-customized orders are accepted unless the item has shipped. I cannot cancel shipped items.
Custom items can be cancelled within eight-hours of the order. Custom items cannot be cancelled after eight hours.
Shipping times are estimates. I make every effort to ship in a timely manner. Unfortunately, once an item is with the shipping carrier, I do not control what happens. Inclement weather, power outages, holiday rushes, etc will affect delivery times.
09:00 am – 05:00 pm